Unhappy client

I will never recommend to others to take a funeral policy with standard bank, up to today i have no received a cent, they told me that they are investigating the insurable interest between me and my mom who passed 3 on the 29th of February, and they told me it will take 8 days, sl 8 days has passed they had not got back to me, because they called my stepfather whom i dont get along with and its been more than 20 years he separated with my mom, they were not even talk tl each other, we told him of my mom passing because he is the only one who was in title to do my mom death certificate since they did not dervoce, if we had not taken a cover from the funeral parlor my mom would still not be baried yet, i dont know why standard bank did not asked me our family issues when i took the policy, now that i submitted the claim they asked questions, many families have their own issues which has nothing to do with funeral policies, if i knew i had to disclose our family issues in public i wouldn't have taken this policy, if my mom was killed i would have understood but she has been sick ever since their separation with my step father, but its ok, i wish what happened to me will happen to their family members, if they dont want to pay lously R20 000 how much more tl clients who have more amount than me, they act im gonna be rich, R20000 wlnt make me rich, i only wanted my mom send of to be ok, but shes gonne, i struggled, i borrowed money since standard bank did not pay me, they must pay me back all my premiums back, if not so i will go to radio stations and social medias and expose them for what they did, i was depressed and stressed but now im ok, all i want is my premiums, they should have gone to the grave and dug her body and make me take a test if they want to see im her daughter, or called the funeral parlor to show them the grave,

I hate this bank they are *****