Unhappy Claim Outcome

Im have a claim that has recently been paid but im really not happy with the outcome of the claim number

1. I am the one who had to keep following up with the Claims department until this far. 2. The outcome of the claim was not the best for us as we worked very hard to gather these items that have subsequently been ****** from our possession. 3. Your assessor said that I run a business of which i actually dont both my husband and I work fulltime. 4. Your assessor said my bed was broken due to wear and tear which is also not correct because the bed was not broken before we left. And we also showed the assessor the way these ******* gained access into out property.

I wouldn't of insured my items if they were not valuable to me, and we have worked very hard over the past years to accumulate these items that are now only paid at entry level. I provided the reasonable proof that i have access too as per your terms and conditions. I keep a receipt if something doesnt fit or workout for us and in this cases these are household items, personal and clothes that have been ******.

I have followed the necessary channels to try and dispute this issue an and im actually disgusted at the manner in which my concerns are not take into account and ignored.

Can you help me before i go to the ombudsman with this issue. Its so nice when the debit order goes through but such a pain to get whats due to us. Im very unhappy