Unfairly matter

I would like @standardbank insurance to explain what’s this letter/email really mean cause the last time you said I’m covered for R5000.00 and then, came up with the response that your dealer has come up with a quotation that is way more than what I’m covered for and, in order for to fix my car I must add money but, we later agreed that there’s an option for to come up with my own dealer of which i did but, I’m surprised to find out that my claim has been rejected meanwhile my dealer didn’t even charge up to what I’m covered for so, I need answers regarding this else I’m canceling this useless insurance.

Aphiwe Madikiza Need to come back to me cause I can’t be taken for granted not when my car/money is involved

Faith Masingi Feedback on your claim TUP/2023/345348 submitted Following the incident dated 01-SEP-23 which led you to submit a claim; we assure you that we have thoroughly assessed your claim. However, we regret to inform you that you are not covered for this incident. This means that there is no claim amount payable to you. Why is the claim being declined? Upon validation of the claim, we have assessed and confirm that there is no cover for your claim based on reason listed below. Damage exceeds indemnity limit If you are not pleased with the decision concerning your claim, you have the following options available to you: 1. You can make representation to us within 90 (ninety) days from the date of receipt of the decline letter by asking for your claim to be re-evaluated by the dispute resolution centre *** 2. You have the right to take legal action against Liberty Short-term and/or Standard Insurance Limited within six (6) months from the date of expiry of the 90 days mentioned above. 3. You may contact the Ombudsman for Short-Term Insurance to inform them of your grievances: o Postal address: P.O Box 32334, Braamfontein, 2017. I’ve attached her response regarding this!!