Unfair treatment by Standard Bank Building insurance.

I submitted a claim for a gyser and ceiling damages around march, due to lockdown restrictions they only replaced the gyser and told me they will attend to the ceiling after the lockdown. I paid an eccess of R1250 for the gyser and when I followed up with the ceiling I was told to pay another access of R500 but only once a quote has been assessed. While waiting I advised them that three where damaged to my ceiling from the other room and my wall was damaged during the process of replacing gyser and was told the contractor who will fix the ceiling will cover for it. To my suprise when they sent the guys out to do a survey they told me that they are only told to make a qoutation for the ceiling as for damages it' not for them. I then called to check on the progress only to be told they are going to pay out R 2000 to replace the ceiling and paint it according to the contractor. How can a ceiling be removed, replaced and painted for R2000 plus they qouted to paint the wall all of this for this amount? worse part when I asked about the damages they said it's not part of the claim I need to lodge another claim that will require an access again. For crying out loud what type of service is this, I really feel I'm being undermined and disrespect by Standard. have they ever replaced a ceiling for R2000 or is just to undermine me?? the most irritating thing about this is that no one ever called me to advise on the progress of this claim but instead it was me who had to call them. I need this matter reviewed, they must pay me accordingly and stop this bullying they doing. As I belive this is only dine because I requested them to pay the money to me instead of washing a contractor, which contractor can do this job for R2000 with labor cost included?????Its unfair and very fustrating