Unfair claim decline

<p>Good day. I am a pensioner and have been living in my house for 38 years and paying my home insurance. Three weeks ago with all the rain, part of the boundary wall fell over. After contacting Standard bank and informing them of what happened, they sent out a consultant to access the damage. After a week I phoned to follow up, only to be told that the claim was declined, as the wall was not a double wall. My insurance payment were taken every month without any specifications what so ever on what was required. At no time was my wall inspected, so for 38 years no one cared what the wall looked like, as long as the payment was collected. I have phoned Standard bank to query this now five times, and every time I was told that my number will be given to the assessor and that he would be contacting me, with no success. I would like for someone at Standard Bank to contact me so a more amicable solution can be reached.</p> <p> </p>