Unauthorized debit order, money back please

I went on the standard bank app to check a quote for funeral cover and haven't activated a debi check nor taken out policy, October they debited my account and i reversed it, now month end again my account was debited and when i went to the bank they told me they can't reverse my money, they can only assist me with the cancelation. My money now R362.29 is gone just like that, i want my money and nothing to do with the policy, i never authorized any debi check.