NH
Nkamogeleng H

1 reviews | Active since Jun 2021

10 Aug 2024, 08:54

Unauthorised Debit Order tracking

I am going through the insurance policy documents which I have with you, and there is clause there on unsuccessful payments and it reads as follows "If there are insufficient funds in the account, we may track the accouny using the PASA approved system, and re-send the instruction for payment as soon as Sufficient funds are available in the account"

Now as per agreement DO was suppose to debit on the 31st it couldnt due to insufficient funds, according to the clause above, you may "track" until there are avail funds, but you saw as a bank that there were no funds but still went ahead to try to debit, which is in contradiction with my contract, now I have incurred fees for those unsuccessful debit order,please escalate this further, because I won't pay for those bank fees. Failure to resolve this , I am escallating it.

0
Replies (3)
NH
Nkamogeleng H's update19 Aug 2024, 03:10
Reviewer Update
It's day 5 today abd have not received any correspondence from Standard Bank, apart from the automated mail I received on the 12th of August 2024, is this really how yall treat clients?
NH
Nkamogeleng H's update19 Aug 2024, 11:19
Reviewer Update
Standard Bank I am still awaiting that call from a senior
NH
Nkamogeleng H's update20 Aug 2024, 09:17
Reviewer Update
I dont know if perhaps you do not regard me as a client or what, But I am tired of waiting for a call from yall, the way yall treat me is not in line with the values of Standard Bank