1 reviews | Active since Jul 2011
Unauthorised debit order taken without my consent this month
Last month I was in arrears with my Standard bank revolving loan. Standard bank made an agreement with me to take one additional extra debit order apart from my normal monthly payment of R515.
The additional debit order would be a one of payment of something around R206. That was done on the 24th July.
Now, yesterday on the 22nd August I see that again Standard bank has deducted two seperate debit orders. The correct one of R515 and yet another extra R206 again.
Why?
I was told it would be once off for the arrears amount. Are you now going to debit two different amounts every month?
What's going on here actually? I did NOT budget for that second amount to be taken (again), as I wasn't in arrears anymore.
Is this a mistake or what?
How is this going to be fixed?
I'm starting to have some issues with Standard bank. I also thinking of taking my Standard bank building insurance somewhere else as I requested and struggling to get them to debit on the 22nd each month as that is my pay day and NOT 25 or any other dates. The just ignore my requests to change the date. And on Standard bank insurance website (unlike other banks and institutions), there's no options for changing the debit order date.
I asked specifically for the 22nd when I changed my banking details. Not done.
What is happening with Standard bank?
I'm going elsewhere for my home insurance.
You are only incurring me unnecessary bank costs.
I'm trying how long to change my bank details for the debit order and thought it was changed now and still, yesterday you again debited an account in which I do not have funds incurring me bank costs.
I am getting insurance where the people are serious about their customers.
Cancel my insurance please.
I'm going elsewhere for my home insurance.
You are only incurring me unnecessary bank costs.
I'm trying how long to change my bank details for the debit order and thought it was changed now and still, yesterday you again debited an account in which I do not have funds incurring me bank costs.
I am getting insurance where the people are serious about their customers.
Cancel my insurance please.
Really!!!!
This is one of the reasons I put this complaint because they FAILED to change my bank details as requested in time.
And still this letter???
Really I don't believe it...
I will definitely look for another insurance tomorrow, that can change a debit order and deduct in the right date from the right bank.
Just a note that your loans dept service delivery is much better than your insurance dept. The other problem was addressed and solved days ago by a friendly and professional agent. Thanks to her
But your pathetic insurance dept... that's another story.
I can't believe the letter I received today and my policy temporarily cancelled and yet, the bank details wanit updated and no deduction made.
Really!!!!
This is one of the reasons I put this complaint because they FAILED to change my bank details as requested in time.
And still this letter???
Really I don't believe it...
I will definitely look for another insurance tomorrow, that can change a debit order and deduct in the right date from the right bank.
Just a note that your loans dept service delivery is much better than your insurance dept. The other problem was addressed and solved days ago by a friendly and professional agent. Thanks to her
But your pathetic insurance dept... that's another story.
I can't believe the letter I received today and my policy temporarily cancelled and yet, the bank details wanit updated and no deduction made.
And they had 5he audacity to send me an sms to say my policy has been cancelled because no payment was received (because they deducted from the wrong bank account after the details was changed).
I hope you have cancelled this policy totally now, because I don't want anything to do with such unprofessional insurance company.
Please do not attempt to take money from my old bank account again. You can't make deduction on my preferred date, then shove your policy.
There are others who want my business and is flexible to deduct from the bank I prefer and on the date I prefer (my pay date), and Standard bank do not want to assist.
Never even got feedback on an e-mail about this matter and this complaint.
Regards.
And they had 5he audacity to send me an sms to say my policy has been cancelled because no payment was received (because they deducted from the wrong bank account after the details was changed).
I hope you have cancelled this policy totally now, because I don't want anything to do with such unprofessional insurance company.
Please do not attempt to take money from my old bank account again. You can't make deduction on my preferred date, then shove your policy.
There are others who want my business and is flexible to deduct from the bank I prefer and on the date I prefer (my pay date), and Standard bank do not want to assist.
Never even got feedback on an e-mail about this matter and this complaint.
Regards.
I'm fed up and furious with the arrogance and incompetence of Standard Bank Insurance.
I'm fed up and furious with the arrogance and incompetence of Standard Bank Insurance.