UNATTENDED NATURAL DISASTER CLAIM FROM STANDARD BANK HOME INSURANCE

I'm Mildred Makaringe a policy holder of Standard bank home insurance. Last year (01 November 2020) we had a terrible storm around our area in Brakpan. The very same day we called Standard bank home insurance to inform them about the natural disaster that has happened. To date; 08 April 2021 we are still with a roof that is damaged, tiles that are blown away by the wind and uncovered roof. Everytime it rains water comes in and run through the ceiling and down the walls. We ( both myself and my husband) has made numerous calls to the Standard bank home insurance customer care line but without any help. When they don't promise to call you back they say " they are waiting for the contractor to email them some documents" According to my understanding, this claim was supposed to be treated as a matter of emergency as it was a natural disaster but clearly not with Standard bank home insurance. It is now almost six months, calling almost every week to get help but it's like I'm asking for charity not a service that I'm paying for it every month. Can I please get help with this, it's very frustrating because now as I'm writing this the water has caused more damage to the ceiling and the wall paper on the wall. Hope I will get help with this regards.