Unanswered Phone call

I needed to lodge a claim for my house - again Standard Bank Home Insurance.

So i called the number: *** So after choosing the relevant options, I was put on hold for over 10 minutes. I then gave up.

Later (same day), i tried calling gain, and then i was on hold for about 18 minutes. Again, i gave up.

I am making these phone calls while i am at work. So I'm wasting a lot of time that i am supposed to be spending doing work.

This is an extremely frustrating experience.