Unacceptable, very bad Service from Standard Bank Insurance

I am very disappointed with the service that we received from Standard Bank Insurance and would not recommend them as an Insurance provider. We had a pipe that burst in the ceiling on 24th July 2021. It was reported on the 26th July 2021. In the beginning there were a few up and down communications. 3 quotations were provided on the 1st September 2021 as requested. since then, we are not receiving any communication / solution from Standard Bank Insurance. I had to phone every time to speak to someone ( Terryl, Gugu , Adeela) and every time they promise that they will phone back and put pressure to get this sorted. Today is the 17 November and we still do not have ANYTHING fixed. Is this the kind of service that we have to be used to being with STANDARD BANK??? This is totally UNACEPPTABLE services. I need to be contacted, by the end of today with a solution, or further action will be taken