Unacceptable Service from Standard Bank Insurance – Urgent Claim Ignored

Item: Standard Bank Insurance
Rating: 1
Author: palwilliams P

I am appalled at the service I’ve received from Standard Bank Insurance. My urgent claim was supposedly assigned earlier this week, and since then I have had zero communication or feedback.

Emails go unanswered. Phone calls lead nowhere. When calling the main line, I get bounced from one agent to another, or the call is simply ended. There is absolutely no accountability and no effort to assist.

We must move out by next weekend, and we cannot move into our home because we have no water. This is a critical issue, yet Standard Bank Insurance has shown no urgency or responsibility whatsoever.

This level of service is unacceptable and extremely stressful. I expect immediate action and proper communication.

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Replies (1)

palwilliams P's updateReviewer Update

24 Nov 2025, 15:54

My wife's just been on the phone with your complaints department, and no one is able to get hold of the assessor thats been appointed to our claim, Chetty Sashin. I do not understand how no one can get hold of him, how he cannot make contact with us, or why he still has a job here if he isnt doing his job! I also dont understand why you cant assign someone else, who is competent, to our claim. I dont want to hear anything to do with trying to get ahold of him, I want someone else assigned to this and for you to get back to me today!

palwilliams P's update24 Nov 2025, 15:54

Reviewer Update