Unacceptable Service from Standard Bank Insurance

There is no mutual relationship between SBIS and their customers. Two-way loyalty seems to be a foreign concept at SBIS. SBIS is quick to call when they need customers to buy a new product but careless when honouring their side of the agreement.

I submitted a small claim in November 2022, signed and submitted the Agreement of Loss on 5 December 2022, and to date (10 Feb 2023), I have received no payout.

In January, after following up again, they told me my claim was closed. They ignored my WHY question and informed me that they have opened a new claim and will be in touch.

In early Feb, I submitted a complaint and still, nothing happened. A week later, I submitted another complaint, and eventually, they responded by asking me to sign another agreement of loss and re-submit. I am not sure when or if payment will take place as they do not communicate.

It has taken a lot of effort and time from my side to get a claim of R1 200 settled and I can only wonder what would happen if one had a serious claim.

To top it all, after all my emails (and there were many), I have not received an apology for the inconvenience caused.

I DO NOT recommend Standard Bank Insurance. They are non-responsive and behave as if they are not interested in delivering service to their customers.

What a shame for them and what an opportunity for their competitors!