Unacceptable service again from Standard Bank Insurance

Once again, I am disappointed with the total lack of service by Standard Bank Insurance Brokers. This is the second time I am resorting to Hello Peter, the last time was about 4 years ago, to try to get a claim resolved. I lodged a claim in February, after following up in March an assessor was sent to the property. By May, we had not had a response from Standard Bank so followed up once again. The claim was acknowledged and I sent a signed Agreement of Loss on 11 June and was informed that the claim would be reimbursed. That was the last response I had. In the interim, I have asked for an update at least 10 times with absolutely no response. This kind of service is totally unacceptable in my opinion!