Unacceptable Delay & Unfair Rejection of Home Insurance Claim by Standard Bank

Frustrating and disappointing experience with Standard Bank's home insurance claim process. My father lodged a claim beginning June 2025 for critical roofing and ceiling issues at his home. Despite initial promises of an assessor visit within 10 days, we're still waiting September 2025 - over 2 months with no resolution. Claim handler Sylvia Sebelina Seabe unresponsive via direct number. Worse, today when I called in to find out what is the resolution, they told the cla8m.has been rejected citing 'pre-existing damage' AFTER Standard Bank's appointed service provider Gray Scale Construction did shoddy work last year leading to current ceiling failure!