Unable to resolve complaint - inadequate replacements

<p>On 13 Aug 2016 my house was broken into and I lodged my claim on 15 Aug 2016. The ****** contents of my home included, but not limited to 2 x LG 3D TVs.</p> <p>Standard Bank Insurance were willing to settle my claim, however the TVs they wanted to replace with were inadequate and of a lower standard. I lodged a complaint on 1 Sept 2016 with the SBIS Complaints department. The due date was 15 September 2016. I did do a follow up on 13 Sept, however my email was ignored. When I contacted the department on the due date the consultant advised that he had not been in office for most of that week and was unable to attend to and resolve my complaint by the required due date. </p> <p> </p> <p>Additional information was requested on 16 September 2016, to date no one has bothered to contact me or give me an update.</p> <p> </p> <p>I escalated the matter to the area manager Lutendo Magadani and tried to call him, as well as to the head of the department Louis Muzangwa but I still received no response.</p> <p> </p> <p>My complaint boils down to the inadequate standard of the replacement TVs that insurance wanted to settle my claim with.</p> <p> </p> <p>I am utterly disgusted and disappointed in the service and lack of response and ownership by Standard Bank Insurance.</p>