Triple debit

<p>It's my first month with standard bank insurance brokers and i am shocked with the accounts errors. Firstly the policy document tells you that you will be debited the prorata along with the normal premuim on the 1st day of the month but they debit you within two days for the pro rata. My policy had to be cancelled due to a bounced debit due to this unclear communication. Money was taken out of my account for the new policy. Today i check my account and i have been debited for my new policy including the old policy prorata and old policy premuim. Even though i have emailed standard bank insurance regarding their own suggestion to cancel the policy i expect the money back in my account asap as this kind of service is pathetic. </p>