TREATING CLIENTS FAIRLY NOT PRACTICED

Its like non existent insurance ,cannot get through to the claims dept./customers service all you HEAR is a recorded voice message telling you what to do, THIS WORK FROM HOME THING NOT BENEFICIAL TO CLIENTS AT ALL, I HAVE BEEN TRYING TO GET A HOLD OF THEM/CLAIMS FOR THE LAST TWO WEEKS,ONCE THE AGENT PICKS UP THEY SAY YOU ARE NOT UNDER THEM ,THEY DO NOT DEAL WITH SIL POLICY NO ,CALL ALWAYS CUT OFF WHILE YOU HOLD, THEY ALSO HAVE A METHOD WHERE YOU REQUEST A CALL BACK & NEVER GET BACK TO YOU... BUT THEIR DEBIT ORDER NEVER STRUGGLES TO REACH MY ACCOUNT I FEEL FOR CLIENT WHO CANNOT SEND EMAILS, ALL THE LONG CALLS MADE TO THEM ARE COSTLY WHEREAS ONE IS NOT GETTING ASSISTANCE.