Totally devastated

<p>After been a loyal client for the past 15odd years and only claiming twice for 2 meagre claims, 1 been a geyser of course ,I am totally devastated at the lack of co-operation I am receiving at present...I have currently put in a claim for my roof and ceiling that was damaged on Diwali day and to my surprise your consultant says it's not covered...upon reading my policy schedule as well as your rejection letter I find that the policy reads as follows..."impact damage by aircraft or other aerial devices"....is covered....how is it then that you're refuse to settle? Surely Url cud make up a better excuse...frenz have been telling me for years to change and I nva did because of the excellent service I received in the past...I am in the process of taking this up with the ombudsman currently and shud this issue not be resolved I will definitely be changing to a better insurer...</p>