Total Disregard for Claim!

Cannot believe the total disregard for my claim. I refer to my email below that was sent on the 05th February 2019!

From: Wanda McMahon Sent: 05 February 2019 02:12 PM To: ********** ********** Cc: ********** Subject: NO Feedback/Progress on Claim Filed. Importance: High

Good day,

On the 21st January 2019 I called through to put in a claim for my damaged roof. The roof damage was caused by the strong winds that took place on the 19th January 2019

On the 22nd January the assessor came out to assess the damage.

I have been calling Standard bank House Insurance every day , holding for nothing less than 20 – 30minutes every day without an answer from a consultant.

Please can a standard bank representative get back to me before there is more damage to my roof!

Each attempt to get feedback has resulted in either a further delay or the call being cut while the agent is "finding out what the outcome is"

Standard Bank what kind of service is this!?