Tired of Standard bank *****ing my Money

ood day

My name is Edward Slade and I have car finance through Standard bank. I also have a extended warranty through Standard bank. My account number is ********** 90001. Recently I had a problem with my car and when I called Standard bank to lodge a claim, I was given the run around. Standard bank gave me the number to call the Innovations Group. When I called the Innovations Group, they could not find me on their system and said that I need to call Standard Bank again. I called on many occasions but to no avail. I have had no joy with this claim whatsoever. I eventually had to repair the vehicle out of my own pocket. I still sit with a lump in my throat, angry and dismayed in which this whole process was handled. All these years I've been paying for something which does not exist. I feel like Standard bank has done me down all these years. I would call that theft. If the situation was reversed, I would have been getting letters of demand from the bank and maybe even had my car repossessed.. I write to you today in the hope that you would be able to assist me in finding out what the problem is and why all the lies regarding the money spent on this "nonexistent" extended warranty . In my opinion it is the right thing would have been to be honest with me and not lie to me all these years. I want to pay off this vehicle but I would not do so until Standard bank does what it has to do to sort this matter out. I trust that you would understand my frustration in this matter and hope that you can assist me in getting this issue resolved.

Thanking You Mr Edward Slade ********** 850