****tiest of them all, Standard bank

I'd like to again share with everyone and pen down my frustrations with standard bank insurance. I had a geyser burst claim which was handled and approved by the insurer. A company called Big Joe plumbing was sent on site and I cannot fault this company. They handled the geyser replacement efficiently and prompt feedback. I however had tremendous issues with the ****iest geyser installed and its called "Brandnew" from day one this geyser has never heated water, it leaked more than my old bursted geyser did. I've gone broke from making calls to both the insurance and the plumbing company about this geyser. A manufacturer was sent to replace the pressure valve, however my issues never stopped. The geyser is still flooding water and only heats up water to a maximum one bath. In the morning we all still taking cold baths.

My issues didn't just end there, my ceiling was cut open when all this was done. Its been a constant struggle replacing my ceiling and the trap door, and NO it's not big Joe's fault, this company has called me from day one. Apparently a company that standard bank has given a tender to is the one being sloppy and I recieved no feedback from this Bunya company, it should be called "s****py service company " all I get is the most ****iest reply and lies everytime I call this company for update on this claim. Standard bank, why should I be the one running around doing your job? I spend more than R50 everyday calling around just for a mere geyser? The last call I made was to the insurer yesterday and a consultant by the name of Mandla attended my call. I held on the side while he was calling these companies for me. I was on the phone for a good 20 min until I got cut off and Mandla did not bother calling me back.

Wen i called again, i had to go through the whole process with someone else who advised me they are unable to put me through to Mandla. Whilst I understand that times are tough and we go through so much, I do not understand why am I being given such a mediocre service. PATHETIC standard bank again. Come get your geyser I do not want it and refund all my premiums I've ever paid to you in the last 6 years I've been covered by you. You've been absolutely useless.

I'm taking up this case with the ombudsman. I'm tired