****s!!! *********** Senior citizens!!!

Extremely Poor and inhumane service provision. My mother is a pensioner she pays her premiums but she's being made to wait a month without any assistance after her car was involved in an accident. they never call her, she always has to call and follow up even when they have promised to call her back. Sometimes she to wait to be connected to someone for more than 30 minutes to no avail.

She's a pensioner a pensioner hence she opted for a zero excess policy which was recommended to her by a standard bank representative. After a month of being disrespected while trying to claim she only received an sms saying she has to pay R5000 excess, for what and how? This is not only unprofessional but sickening that you prey on people who rely on their pensions for survival shame on you standard bank. Whoever called her to offer her cover under the zero excess option needs to account because your calls are recorded check that call and stop being lazy in doing jobs you get paid for. Look at the number of complaints from your clients have you no shame Robbing the elderly???