three days of hell with STANDARD BANK

My decision to purchase funeral insurance through Standard Bank has left me with a lot of anger, frustration, and mixed feelings over the past three days. During the three days of hell, the consultants I spoke with made empty promises just to get rid of me. The inconvenience revealed numerous administrative and technical flaws for such a blueprint organization, but no one seemed to care. I asked myself how many customers have had the worst service at the loss of their loved ones. Nonetheless, I found Tshepiso Sambo, who upheld her promises to me and restored my confidence.

Tshepiso, I admire your ethics and interpersonal skills; continue to be courteous to other customers. Your service was outstanding. You responded to my inquiry within less than 24 hours and, most importantly, kept me informed of each step in the process of resolving the issue.

The slogan of Standard Bank, "IT CAN BE WITH THE RIGHT HELP," raises the question of whether consultants comprehend its full meaning. I wish that most of the consultants in your teams, Khumbudzo Meedza et.al., could learn a few key things from Tshepiso Sambo.