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On 1 October 2020 Standard bank car insurance debited R889.53 instead of my usual R791.85 for car insurance. I phoned in and I was informed that I would receive a refund since I was not informed of the increase by standard bank. The next day an amount of R106.95 was debited by standard bank insurance which I reversed via their app. I continued waiting for my refund and eventually I called Sb on 23 Oct. I was informed that my car insurance had been cancelled because I reversed the R106 which was deducted on 2 Oct. I asked what the R106 was for because I am waiting for my refund, the consultant then informed me that it was a computer glitch and asked if I wanted to reinstate my insurance. I reinstated my insurance and the next day a further R657.70 was deducted for car insurance. Bear in mind that the payment I made on 1 oct was never returned to me. I went to the branch to reverse the money on 26 Oct and I was told that I could not reverse it and I had to call standard bank insurance. I called and was told to send an email requesting a reversal. I am beyond frustrated.