They Refuse to Pay Claims for Credit Policies

I am beyond frustrated with the service I’ve received from Standard Bank. I was sold a credit life policy as protection against unforeseen circumstances, only to find out much later that my policy was cancelled without my knowledge months after I lodged a retrenchment claim.

Not only was I left in the dark about the cancellation, but when I tried to get answers, I was given contradictory information from your agents. One claimed the policy was active, while another said it never existed! This left me with no clarity and no way to meet my financial obligations. To make matters worse, I was only informed about the cancellation months after I had submitted my claim. It's clear this is a deliberate attempt to avoid responsibility and avoid paying out on a policy that I was promised would protect me.

I’ve escalated the matter to the FAIS Ombud, as I can no longer trust that this issue will be handled appropriately by Standard Bank. It’s evident that your customer service is unprofessional and careless. I have been misled and ignored throughout this entire process, and my frustration is at an all-time high.

I would advise anyone considering Standard Bank’s credit life policies to think twice before trusting them with your financial security. This has been a complete waste of my time and energy, and I am deeply disappointed with the way I’ve been treated.