They just couldn't be bothered

Getting anything out of this business is near impossible. I am an unfortunate client with building insurance. I want to add a newly installed solar system to my policy. I have called the call centre 3 times JUST TO GET A QUOTE. No luck, everytime I call I get sent from pillar to post. On one day they cannot give a quote, next day they can but never send it. I have tried emailing, no reply after 8 days. Then the call ceter agent tells me "Ny the way, we don't have proof of address, if you try claim it will be rejected" EXCUSE ME? YOU FINANCED MY HOUSE BUT YOU DON'T HAVE PROOF OF ADDRESS??? WHEN WERE YOU PLANING ON TELLING ME THIS??? If this is how you get treated when trying to give them money, imagine what will happen when you try to claim??? I will cancel asap.