They do not care about their customers or their safety.

You can only have a claim processed on weekdays between 8am and 5pm.

My vehicle was broken into on a Friday and I could not have my claim processed until Monday morning at 8am - this is shocking. It is the first time I have been unable to process a claim efficiently and promptly. My vehicle is parked on the street and was then stuck parked on the street without a real window. Since then I have received poor service from PG Glass (their service provider) - it has been two weeks and I still do not have a window. This is a risk to my vehicle. As a woman driving alone is not safe. Standard bank does not seem to care about a customer that has been with them for more than 15 years.