THEY ACTIVATE COVER WITHOUT CONSENT

I did a funeral quote to add a new member which was quite HIGH and did not consent to the cover being activated. I opened my app one day and the said member was added on my policy WITHOUT MY APPROVAL.

I've been trying to get to speak to someone since Monday from their call center and all I got was that they need transfer to the funeral dept. where on multiple times I held on the phone for 20min without any assistance. I CALLED IN EVRYDAY WITHOUT ASSISTANCE. Now I have been debited the premium I did not agree to.

Standard bank! I expect a response and someone to resolve and make a reversal of my money by Monday end of business. If not, I will be writing to the ombudsman.