Their service could not be worse

I have had the worst service from SB insurance. This cannot be blamed on covid, a year later systems should be in place where a client can contact a company easily and expect some response. So far I have called, asked for a call back via their online platform, sent a tweet, called again, emailed and called a few more times, only to be left worse off than when I started. The last call I was on hold for 17 minutes and could not speak to a consultant. I am only waiting until this current job is completed, and then I will transfer my home insurance anywhere else, anywhere will be a step up. I had a burst geyser on 1 Jan 2021, I write this on 8 Feb 2021 still struggling to resolve this claim. If I could give less than one star, I would. I have been a loyal paying client for 9 years, covid is not an excuse this late in the game. DO BETTER!