The worst service on building insurance

Good day I write this email with a very heavy heart, very disappointed and saddened by the service I got from you. And even the arrogance and stubbornness of your internal assessor who came to my house to make noise, argue with me about my house further accusing me of gluing the roof tiles together. He was so loud that even our neighbours asked after he left what the argument was about. His conduct was so unprofessional, it was like he was under the influence of something. I asked him to take a photo of the tile that he was saying I glued, he refused and said he can lend me a step ladder and I will take the photo myself. . I don't know how he got to decide that a tile is a wear and tear or is your law as the Bank which you came with? It was so visible to see that the tile broke open into 2 pieces because of the hailstorm and consequently created the gap. He avoided talking about the tile that cracked and referred me to the pipe and said it is the one that leaked water in the house but anyone can see that the cause of water entry was from the cracked tiles. And furthermore, he made a statement to say this is a pre-existing condition and such is not covered, so if the house had an existing condition how did our house get a cover with a condition that is not covered and why was it not noted. What you are saying is for 7 years we had a problem in the house and only now we have this issue? He even said the ceiling has always been damaged, so I asked him to check my bathroom. If that is his claim he refused to even look at it. He came with the intention of rejecting the claim without assessing and applying his mind to the claim, he was so angry and disrespectful. My walls are dirty next to the trap door and the trap door was left dirty and not properly closed, and it seemed to be damaged (bent) by the assessors. I want the claim to be reviewed and I’m intending to take it to the ombudsman and my email will even reach Sim Tshabalala regarding the treatment we are getting from Standard bank. I have been loyal to Standard bank and I have never missed any premiums. I will be closing my prestige account with you guys should this not be resolved to our satisfaction and will also move our home loan to FNB that is offering us a better rate at the moment.