The worst service experienced the second time.

Im convinced this is the standard I should ever expect of standard bank insurance as long as I stay. Last year I reported my gas geyser which took Standard bank more than 2 months to fix with reasons ranging from not having enough Gas service providers to service providers having closed for holiday. After complaining for months I was then contacted. Someone came to investigate the fault and replaced the geyser. Unfortunately, and I suspect the weather conditions, last Sunday a similar thing happened to my other geyser on the left wing. I logged a case to report it. SP called ND electrical called me on the very same Sunday told me that he is assigned but will not be able to come on Sunday hell come Monday. I then agreed that I will not go to the office on Monday to wait for him. The geyser was dripping water and it was making a loud noise when I switch it on so because I also have an electric geyser which I really only use on emergency because of electricity costs I even told him that he needs to honour Monday because I am impacted. Monday morning the guy came, and he assessed and told me he was sending the report back. Tuesday passed no feedback, Wednesday towards the end of the day I called standard bank to get feedback but on two occasions I held on for more than 5-6 minutes and each time a person answers as I explain the call would automatically route me to survey to ask me to rate the call. Which I concluded it was an issue with the system. This morning, I got a call from a guy called Vincent (Standardbank )who called to tell me that he concluded with the claim, ready for repairs but he was struggling to get a hold the SP, He gave me his number and said I can contact him directly if I'm still not getting help. Because the guy had contacted me via Whatsapp I then called that number to tell him to contact Standard bank hoping it will help expedite the repairs. SP called me back saying Standard bank is not responding. In the afternoon seing there was no response I decided to call Vincent on the number he gave me, got through to a lady who started discrediting all the work Vincent has done saying he handled the case wrong, he logged a second call and assigned new SP. She gave me a new case which she said it was sent to my husband via sms, something that was mind boggling because They now decided to log a new case, assign yet another service provider who must restart the process, I got annoyed and told her to not involve me in their internal inefficiencies. I was also annoyed because just last year when I logged a case for the other geyser I was told they delayed because they didnt have gas SP. In this week I have been reassigned to two apart from the one who fixed my other geyser because it was a different SP. This second one has to come and restart the process from scratch on my time, 5 days later. She promised that she will ensure the SP will come today since it was an error on their side. After about two hours a guy called telling me that he is assigned but he will not come today he will come tomorrow afternoon. The guy was very arrogant, And what is funny is he was also discrediting standardbank telling me that he has done this for 20 years and I am not the only customer of Standardbank who is complaining about this bad service. He said Most customers are complaining anyway. He also started to discredit what the other SP did saying they did the assessment wrong before he even comes onsite. At that point I was really upset because now standardbank is making one SP's discredit another to me which still questions Standardbank SP's standard of work I told him if he can't help me today then we can't continue to speak. And I hung up. The common thing here is that Standardbank is unable five days later to repair my geyser and with their broken system I now have two cases that are assigned two service providers one discrediting another before he even comes and their own employee discrediting her fellow colleague. Its a circus with no service delivery. This service is expensive and cappy