The worst service ever.

I have registered a claim for a burst geyser on the 7'th of December 2020. I received a phone call the same day, asking me to submit additional documentation, which I submitted. I have since then, had no feedback on my claim. I have send three mails asking for feedback, phoned them and they promised to phone me back...nobody phoned. This is the worst service I have ever experienced. I have four insurance policies with them, think I will take my business to someone else.