The Worst experience with Funeral Claims

I submitted my life insurance claim with Standard Bank Life Insurance on 12 July 2025. Since then, I have had to constantly follow up as no written communication or updates were provided. Despite my repeated calls, I was never sent any official correspondence regarding the progress of my claim.

When I finally managed to speak to an agent called Mandisa today after being droppedmore than twice, I was told that my claim had been declined, but no reason was given. The agent then abruptly ended the call, leaving me with no explanation or opportunity to ask further questions.

This lack of transparency, professionalism, and respect for customers is unacceptable. We do not take funeral policies because we are bored ypu honestly need to start doing better.