The worst customer service

I lodged a claim on 21 Nov, nothing has happened to date. The call Centre number is never answered but if you request a call back for a Qoute, somebody will call you back. If you asked to be transferred the line gets cut off. The system claim is also useless and the consultant number does not work. I have never been so saddened by lack of appreciation of what customer feel like when they had their property destroyed and the only claim you have made since forever is treated this way. Really really sad.