The worst and *********** insurance company ever dealt with

On 19 May, I was hijacked and my car with all my valuable items taken away from me. I reported the incident immediately to the police and Standard Bank Insurance which is my insurer for over 4 years. My car was found the next day, vandalised and a lot of things removed from it and the insurance towed it to their panelbeater a few days after. After getting the quote to fix it, they decided to write it off. The write-off happened the last week of June, which they debited my account of their premium. To date, 23 July, a full month after the write-off, nothing has happened. I haven't been paid a cent so I can get another car and the deductions are still continuing regardless. My file is handled by a consultant named Faith Cindi, who doesn't provide any communication nor feedback unless I ask. Only today after sending them an e-mail, they're saying they will get a value and discuss it with me. It's 2 flippen month since the hijack and since they towed my car. I have no car, no money to buy another one as they're not paying out, but they're busy deducting my account. Faith Cindi is passive and only work on my file when I say something. It seems like my file is being shoved somewhere and they forgot about it. 2 months and nothing has happened with my claim. Only today, now that they have to pay out, they're asking me for a new licence disc. When they towed my car, the licence disc was still valid. They kept it with them for over 2 months and now asking me for a new disc. How do I renew a disc for a car that's no longer in my possession and why didn't they say anything about it till now? I'm sick of this insurance considering that I've been with them for over 4 years and paying them diligently every single month without fail. The money that I paid them to date can buy me a car and they're busy giving me the run around. I want my claim to be completed as soon as yesterday and my money paid out immediately. And I want them to stop debiting my account as there's nothing they're covering anymore since I don't have a car anymore. They're just buying time so they can keep on debiting the premiums while I'm being inconvenienced in the process. The incompetence in this company is disgusting, I don't see myself continuing with them or even recommending them. This is the worst service I ever received from a company. I want my money and I want it now.