LK
Lindy K
1 reviews | Active since Jan 2026
17 Feb 2026, 15:33
The policy has gave me bad experience
I've made a claim last year and it has not been paid till today. I call they're offices everyday they make stories that the assessor is trying to reach the Detective but they don't call him because I've been in contact with the detective.
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Replies (2)LK
Lindy K's updateReviewer Update
19 Feb 2026, 11:25I called the smStandard Bank complaints office yesterday morning they said to me that the policy will be paid before the end of the Day yesterday. And the lady that I spoke to even said to me I should give her my number again so that by 15:00pm she'll call to confirm that it has been paid. This claim was made last year but every single day when I call on doing a follow-up I get stories. This morning I'm been told that the claim is still with the assessor. Everyday it's different stories.
LK
Lindy K's update19 Feb 2026, 11:25
Reviewer Update
I called the smStandard Bank complaints office yesterday morning they said to me that the policy will be paid before the end of the Day yesterday. And the lady that I spoke to even said to me I should give her my number again so that by 15:00pm she'll call to confirm that it has been paid. This claim was made last year but every single day when I call on doing a follow-up I get stories. This morning I'm been told that the claim is still with the assessor. Everyday it's different stories.
LK
Lindy K's updateReviewer Update
20 Feb 2026, 14:37Hello Peter,
Complaint: Unpaid Funeral Claim Since Jan 2025 – Policy ***
To the Standard Bank Claims Department,
I am lodging a formal complaint regarding the unacceptable delay in settling a funeral claim for Policy Number: ***. This claim has now been outstanding for over a year, having been initiated on 10 January 2025.
Despite submitting all documentation and following up as early as February 2025, I am still being given the run-around. The recent events are particularly distressing:
* 16 February 2026: I contacted Standard Bank and was explicitly told payment would be made by Wednesday, 18 February 2026.
* 19 February 2026: A police investigator waited for a scheduled call from your team that never happened.
* The Status: The assessor confirmed their investigation is complete and the file was sent back to Standard Bank for payout.
Today is 20 February 2026, and the promised payment has still not reflected. A funeral policy is intended to provide support during a time of grief, yet I have been forced to chase this for 13 months.
I require an immediate explanation as to why the promised payment on the 18th was not honored and a definitive confirmation of when the funds will be released.
Policy Holder: Lindy Cleopatra Kondile
Policy Number: ***
Can you please assist me
Complaint: Unpaid Funeral Claim Since Jan 2025 – Policy ***
To the Standard Bank Claims Department,
I am lodging a formal complaint regarding the unacceptable delay in settling a funeral claim for Policy Number: ***. This claim has now been outstanding for over a year, having been initiated on 10 January 2025.
Despite submitting all documentation and following up as early as February 2025, I am still being given the run-around. The recent events are particularly distressing:
* 16 February 2026: I contacted Standard Bank and was explicitly told payment would be made by Wednesday, 18 February 2026.
* 19 February 2026: A police investigator waited for a scheduled call from your team that never happened.
* The Status: The assessor confirmed their investigation is complete and the file was sent back to Standard Bank for payout.
Today is 20 February 2026, and the promised payment has still not reflected. A funeral policy is intended to provide support during a time of grief, yet I have been forced to chase this for 13 months.
I require an immediate explanation as to why the promised payment on the 18th was not honored and a definitive confirmation of when the funds will be released.
Policy Holder: Lindy Cleopatra Kondile
Policy Number: ***
Can you please assist me
LK
Lindy K's update20 Feb 2026, 14:37
Reviewer Update
Hello Peter,
Complaint: Unpaid Funeral Claim Since Jan 2025 – Policy ***
To the Standard Bank Claims Department,
I am lodging a formal complaint regarding the unacceptable delay in settling a funeral claim for Policy Number: ***. This claim has now been outstanding for over a year, having been initiated on 10 January 2025.
Despite submitting all documentation and following up as early as February 2025, I am still being given the run-around. The recent events are particularly distressing:
* 16 February 2026: I contacted Standard Bank and was explicitly told payment would be made by Wednesday, 18 February 2026.
* 19 February 2026: A police investigator waited for a scheduled call from your team that never happened.
* The Status: The assessor confirmed their investigation is complete and the file was sent back to Standard Bank for payout.
Today is 20 February 2026, and the promised payment has still not reflected. A funeral policy is intended to provide support during a time of grief, yet I have been forced to chase this for 13 months.
I require an immediate explanation as to why the promised payment on the 18th was not honored and a definitive confirmation of when the funds will be released.
Policy Holder: Lindy Cleopatra Kondile
Policy Number: ***
Can you please assist me
Complaint: Unpaid Funeral Claim Since Jan 2025 – Policy ***
To the Standard Bank Claims Department,
I am lodging a formal complaint regarding the unacceptable delay in settling a funeral claim for Policy Number: ***. This claim has now been outstanding for over a year, having been initiated on 10 January 2025.
Despite submitting all documentation and following up as early as February 2025, I am still being given the run-around. The recent events are particularly distressing:
* 16 February 2026: I contacted Standard Bank and was explicitly told payment would be made by Wednesday, 18 February 2026.
* 19 February 2026: A police investigator waited for a scheduled call from your team that never happened.
* The Status: The assessor confirmed their investigation is complete and the file was sent back to Standard Bank for payout.
Today is 20 February 2026, and the promised payment has still not reflected. A funeral policy is intended to provide support during a time of grief, yet I have been forced to chase this for 13 months.
I require an immediate explanation as to why the promised payment on the 18th was not honored and a definitive confirmation of when the funds will be released.
Policy Holder: Lindy Cleopatra Kondile
Policy Number: ***
Can you please assist me