The only good service is when the debit money from your account. No one accountable,technical problem when you need assistance

I had a standard bank funeral policy ,apparently I was called for migration and I agree on migration unfortunately after migration now I am debited twice the old policy and migrated one I tried several times to go to the nearest branch they saying they having technical problem and we will call you back it's being 3months now ,this company s service is poor in everything only good in debiting the money from our accounts now they have technical problems when you want to inquire but when they still looking for customers they have time and no technicalities, can I have all my monies from old policies that you have been debiting all along....I wonder if the is manager who is in charge of such bad company with such poor services what are his/her duties if we need to run around every time when we need service delivery....this is not good at all for customers and uncalled for #WIN