The Insurance company that does nothing but take your money!!

In late December we found a water leak behind the kitchen sink tap, plumber came out, removed some tiles and fixed it and from what we could see after the tiles has been removed is that it has been leaking for awhile. Anyway, called the insurance to have resulting damages fixed. Tilers came out but could not tile because the damaged kitchen top and cabinets has to be replaced first. The tiling company informed us that they will contact the insurance and arrange, week goes by no response from insurance. We phone the insurance ourselves, week goes by no response from insurance or contractors. We phone insurance again, contractor finally comes out does an assessment of the damaged cabinets to send through to the insurance, that was more than 3 weeks ago. We e-mail the person handling our claim more than once because we got tired of wasting out airtime just to get through to a consultant. Guess what, no response!!!! The insurance don't provide feedback or follow up, nothing...they do nothing ....literally nothing but come month-end they deduct their premiums like clockwork. If I didn't have reason before to change insurance, now I have more than enough. I'm fed up, I'm starting to look at other insurance companies and I suggest to anyone that's with SB Insurance to do the same. Paying for non-performance is not the way to go, it's a waste of money and your time.