The horrible service treatment i recieved

I had an incident in my house on the weekend on of Good Friday , and put on claim on the 22 April they fist day of business, wee a claim no 25/031262 was issued due the burst pipe that flooded my house while were a way foe long weekend, the level of the water was so high inside the house that many appliance and furnitures were damaged and including doors, the wall inside the house, as it seems as though the water burst a day before and since no one was home it pilled up and damage everything. so now my issue is since i was assistance by Refiloe Moloi on the day of the claim. she gave me her number to call which was never answered until date, and she did send assessor within the 3 days, 22 to the 24 April they all came. but that was the end of it. no communications from standard bank what so ever. i have called the number provided by Refilwe never once did it go through ,sent an email never responded. then i also call the call centre number all i was told is that the claim was under internal assessor, it will take a day two, the i was told because of public holidays (the week 28 to 02 May), then on Monday(05. May25) i was told the consultant my claim is assigned too was out office, so since the 25th i was told about escalation. so i'm asking myself, what kind of terrible service is this, i even escalated the matter by writing to the Team leader and Manager no one response.my whole life is surrounded under standard bank, my savings, transactional account ,including business account, after this treatment im looking at somewhere better and move all my accounts, looking at the complaints here it seems standard bank is falling to address their worker, who dragged their feet or even implement measure to reduce, The doors are broken even my son i have toddler in the house hurt himself, but i guess standard bank dont care about any of that as long as money is collected every month end. This treatment i never seen in my life for a company l to treat us in this way, i mean i called Outrance at the same for the content bb 29 April everything was completed i received my money on the 3rd May to replace my movable appliances and electronics, but you guys every day is escalation. i mean this was a disatser, you sent in plumbers, builders etc, but still here we are nothing , is the claim approved or not no one anything . its all about escalation.