The ATM swallowed my cash deposit!

<p>I returned from the bank, where I attempted to make a cash deposit. Unfortunately, the bank swallowed my cash deposit, with no confirmation or receipt. Here are the details.</p> <p>Amount: R1500<br /> Time : 15 february 2017, 08h30pm<br /> ATM Location: Sancadia ATMs outside Arcadia branch<br />1st Reference used: ********** 595</p> <p>2st reference used: ********** 107</p> <p>Account number deposited into: ********** 4512<br /> Contact Number supp****: ********** 243<br /> Description of event:</p> <p><br /> I clicked cardless transactions<br /> I clicked Deposit<br /> I keyed in the account number<br /> I keyed in the reference<br /> I keyed in my contact number<br /> A slot then popped open, which I put R1500 into. it began counting the money then brought out R1300 and gave me an option if i want to re insert the notes. i clicked that option and reinserted the R1300. It sucked the money in a little bit, but then appeared to be stuck. I then begun gently pushing and pulling the notes. Eventually, the machine reported an error: "Notes were retracted", or something alike. However, at that exact point, the machine started accepting the money into the slot, note by note. At the end, instead of being showed a confirmation and being allowed to print a receipt, I was instead taken back to the home screen; the machine looked like it had before I begun using it. It was as if nothing at all had happened. There was no receipt printed.</p> <p>i went to report the incident at the branch. the assured me that i will get my refund within 7 days (22 February 2017) after they finish investigations. to my shock on the 22nd they then tell me they can only refund R200 . how can i eccept R200 while i know the ATM swallowed R1500. they informed me that they will escalate it then they issued me with a new due date and a second reference number on which i will have to wait even longer with no guruntee what so ever.</p> <p> </p> <p>This is obviously highly inconvenient and traumatic. The ATM should have at least returned my money. I am certain the fault is not my own, as I am fami**** with this kind of technology, having used it several times in the past.</p> <p> </p> <p>How is one supposed to trust Standard Bank and its technology after an experience like this?</p>