Thanks to empty promises and *********** staff my family and i spent the entire weekend without hot water

Thanks to empty promises and *********** staff my family and i spent the entire weekend without hot water, I called last Friday to submit a claim for an issue with the geyser (by the way this is the 3rd time claiming for the same thing but the insurance cant seem to get it right). I spoke to Sphephele Shongwe who refused to send an electrician and told me he must send a plumber for an electrical fault, i tried to tell him sending a plumber meant we will spend wait longer for the electrician therefore i requested him to skip the plumber of which he refused by the way i have requested this before and it was done. I then asked to speak to a manager after giving me the run around and suggested i call complaints he said a team leader Rebecca Mhlongo will call me after her meeting (same day). It is a new week i still have no hot water no call back from the manager, this is enough reason for me to start shopping around for new and reliable insurance who will be there for me and my family the one time we need them