thank you very much big up to you guys

my name is Inoshia i have an insurance with standardbank today i was so frustrated because i log my claim in May and not getting any joy i was so emotional very depressed ,frustrated not even knowing what to do . then i contacted a lady manager insurance service name of : Shaik, Bilkees B she didnt deny herself from listening to my story ,she listen she put herself in my shoes ,she understood my frustration of which she acted same time and send an email to the lady below :van Schoor, Belinda B - woow she acted also immediately she started investigating wow immediately she sent me back an email with all things i was expecting to hear and later in the day indeed the consultant dealing with my matter called and i was relieved . we need people like this two ladies always going beyond their work and meet customer expectation ,i was later calm and great . halala great service halala i was even thinking of cancelling my insurance but because of this two ladies i am keeping it thank you so much ladies , continue to do great things . From: van Schoor, Belinda B <***> Sent: Wednesday, 01 July 2020 15:55 To: Makhado, Inoshia I <***> Cc: Shaik, Bilkees B <***> Subject: SR***

Good afternoon Ms Makhado

The claim was registered and approved to Streamline Mobile Unit .

When the technician went out to do the repair he confirmed mobile can’t do the repairs and the vehicle will have to go to a workshop .

The Smart team have send the visuals to Auto Magic to try and outsource a quotation . They have not received the quotation as yet.

A Claims consultant will get in touch with you with an update . Should they not get the quote from Auto Magic latest tomorrow afternoon, then they will refer you to the panel beaters for an estimate .

Trusting that you find the above in order and please advise if you have not been assisted accordingly.

We wish you and your family good health and safety during this challenging time. Should you have any further queries, please do not hesitate to contact our Tele Servicing area on share call number ***during office hours.