Terrible to no service!

Terrible communication. I lodged a claim Standard Insurance Limited: Dear Customer, your claim has been registered. 22/203901. Contact ***, email *** FSP33348 I was informed the contractor was appointed. They came out to my property. The geyser was leaking. I was informed they will go and collect a new geyser. I enquired about converting my geyser to solar. I was told it could be done, but they will inform the insurance. Whereby the insurance will then contact me on this regard. Today 29 November. No word from Standard bank. I sent two emails. Called them twice, whereby I had to wait. Number 41 in line and still waiting. My geyser is still leaking. This is terrible. If I can, I will move my insurance. If not. I will move my home loan.