Terrible Service - Std bank Home assist

On the 25th December 2021, noticed my geyser was leaking and eventually caused ceiling to break . I called the home assist department and logged claim no - 21/106641 @ 9am on Sunday the 26th December, Spoke to Bayanda, he logged claim and advised I should get a call back in around two hours – never happened, he also asked me which method of communication I prefer to receive feedback and we agreed email will be suitable for me – never happened either. I called back at 2:30pm requesting feedback and asked for Bayanda, the agent at time advised he was busy on a call but advised me they were unable to source a service provider but will source a provider on Monday morning. The assessor and plumber did arrive on Monday. The plumber stated that the geyser is burst and stated that he will submit report to Std Bank. I still didn’t receive any email yet or call back from std bank. Today , I then called std bank again requesting for feedback, spoke to Makomo @ 8:15am, gave her 45 min to follow up and get back to me – never happened. At around 9:30am another plumber comes over without notification and stated they are from the manufacturer and came through to assess. He then stated the geyser is not leaking and left. Still no contact from anyone, I then called again and spoke to Joyce @11am and asked for a manager, she then stated the manager is walking to her desk but I was on hold for 23min until my airtime ran out. Nobody cared to call back, I then called again and spoke to Simpiwe, he advised the claim is now closed, I just have to wait for the manufacturer’s response and again I requested for a manager to call me back but an hour has passed and no call yet. This type of service is not complaint with regards to TCF policies as I have to keep calling for feedback. It seems like the staff at CC are not doing their jobs and Std bank expects me to sit and wait everyday for my issue to be resolved. I have tenants at the place and at the moment the geyser is switched off and I am not sure what to do. Disgraceful service. I request for this complaint to be directed to the CEO of this department and I hope I do receive feedback.