Terrible Service. no feedback

<p>On Wednesday the 25th of January our geyser burst. Our claim was submitted on the same day. If our claim had been attended to promptly we should not have had any further damages. In the meantime we have had to get rid of food/groceries, as the geyser is located in the pantry. Eventually, about 1 weeks later, we had the geyser replaced at our own cost. Standard Insurance eventually paid us for the geyser. I subsequently sent Standard insurance an email to find out when the shelving would be replaced as they had sent out a contractor to quote. To date I have had no feedback from them whatsoever. I am appalled that their service is so bad and if our bond was not with them I would not have opted to use them as an insurance company.</p>