TERRIBLE SERVICE FROM STANDARD BANK INSURANCE BROKERS

Standard Bank insurance brokers have a very terrible service and are not practicing TCF to clients. I took a funeral cover in November , which was supposed to commence on the 20th December, so the day I cancelled the product due to personal reasons. The cancelations consultant assisted me with cancellation, and she reassured me that no premium will be debited from my account. But on the 29th December 2023, they tried to debit R960.69 from my account. This is really a terrible service from a big bank like standard bank. The caused be a bank charge of R100 due to funds not being available when they tried to debit. I want them to pay for that R100 bank charge they caused on my account, cause they were not supposed to debit me in the first place since they assured me that they've cancelled my policy. I will report this matter again to the Long term Ombudsman if they don't pay that R100 debit charge they caused me on my bank account.