Terrible service from Standard Bank Insurance

I have been struggling with Standard Bank Insurance since the beginning of September 2025 to get a claim for a geyser to be settled. First it was a struggle to get hold of them to register a claim. Their APP didn't work and I had to call to register the claim. After they registered the claim they asked for pictures of the geyser. We sent the pictures as requested. We have followed up on the claim a number of times and they keep saying we must send the same information. The Handler assigned to deal with the claim doesn't bother to respond to any emails sent to her. It is the worst service I could ever imagine in this day and age. I have claimed before and never experienced this. This is setting the bar at the lowest level they probably can take it to.