Terrible Service from Standard Bank Insurance

In May 2018, I logged a claim to replace the geyser. The geyser was replaced. On the 12 February 2019 after heavy rains, i reported that my roof is leaking only to find out that the leak cam from the Geyser replacement and now i have to pay another Excess to repair the Leak.

In Addition to this, till today (25/04/2019) which is almost 3 months, nobody has been sent to repair the leak.