TERRIBLE SERVICE FROM STANDARD BANK INSURANCE

Gate motor was struck my lightning . I submitted my claim 11th November. Got a claim number but nothing else. I called , they asked for all the documentation which I submitted immediately. I have tried calling, e-mailing, no response. When I finally waited over half an hour on the phone I was told that they had to send an assessor and he would call me that day to make the arrangement. Still waiting for that call. Yesterday, Friday 2nd December, I phoned again, hung on for 20 minutes, finally call is answered and the agent tells me I have to submit the documents. I tell him, they were submitted and I am just waiting to find out when the assessor was coming to check. He tells me to hold on while he looks into and the next thing I am cut off and being asked to rate the service. Going into Facebook on the Standard Bank complaints site, I notice a multitude of complaints in the similar vain. I have had my building insurance with Standard Bank for almost 50 years now , with very few claims, and I find this service disgusting. I am a pensioner and financing the repair of the motor is out of my reach.